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Head of Service Design- Malmö

We’re now looking for a Head of Design & Service Development to our office in Malmö! Would you like to be a part of our exciting change journey?

The Position

As a Head of Design & Service Development you will be responsible for our offer within Service Design and the area of Design & Service Development. You will lead and inspire a growing team and set direction and expectation to ensure quality and standards of delivery, create the right conditions for the team to do their best work.

Main responsibilities

  • Strategic direction of the practice and business development – promote the practice, prospect and create opportunities / leads through diagnostic client discussions, and secure profitable engagements.
  • Responsibility for the department P&L and actively contribute to Nordic Mornings commercial success, and leadership team.
  • Will support in creating proposals and roadmaps for experience- and service design projects based on client briefs, and identified opportunities.
  • Be part of projects and delivery like your team members and ensure client satisfaction and customer growth.
  • Marketing – attend networking events, conferences, and other activity to create new business opportunities. Be visible presence for thought leadership content, speaking engagements, and other opportunities to raise your own and the agency’s profile, primarily within service design.
  • As a key member of the Nordic Morning business you will be a contributor to the Leadership Team setting direction for culture, and service offering. 
  • You report to Agency Director. 


  • 7+ year’s experience in a consulting or strategy role with a strong digital skew.
  • Commercially driven – accustomed to structuring financial engagements, comfortable with accountability for revenue and performance.
  • Excellent client facing presence – confident talking to senior clients and public speaking.
  • First class leadership skills – you will need to be organized and motivated to drive an agenda and inspire people to follow your lead.
  • Inquisitive with critical and analytical thinking, with the ability to explain and present complex concepts in a simple and concise manner.
  • Positive, collaborative attitude and used to drive projects independently.
  • You are used to work cross-functionally and close with developers, creatives and researchers.
  • You approach challenges with a holistic perspective and identify possibilities where others get stuck.

Questions? Please contact Mimmi Jonsson, Talent Acquisition Partner mimmi.jonsson@nordicmorninggroup.com

Big thinkers wanted

Nordic Morning is a data-driven marketing and service design company that drives change for some of the largest enterprises and brands in the Nordics. We’re a growing team of 300 experts from nearly 25 nationalities who work collectively to develop and run our client’s Digital Growth Engines. We develop digital experiences utilizing our expertise within business transformation, service design, technology, data-driven marketing and content. Together, we create innovative solutions that help organizations achieve lasting impact.


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Nordenskiöldsgatan 24
211 19 Malmö Directions 040 -617 00 20

Be the change you want to see!

We take pride in the fact that employees with diverse competencies, backgrounds and ambitions are part of our company. Diversity sparks creativity and strengthens our organization.


Collaboration is an important part of our culture and we encourage cooperation and co-creation within our company. By collaborating we contribute to developing our colleagues and boost a learning culture.


We are a people’s business and aim to have a work environment that encourages creativity and innovation, since by innovating for our clients we drive the business forward.


We are constantly evolving and developing our organization, our employees and our offering to stay up to speed. Joining us will let you be part of a fast paced organization in the forefront of the industry.



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